At Nexun Mart, customer satisfaction is our priority. We want you to love your purchase, but if you are not completely satisfied, please review our return and refund policy below.

Returns

We accept returns for eligible items within 7 days of delivery. To be eligible for a return:

• The item must be unused and in its original condition.
• The product must include original packaging and tags (if applicable).
• Proof of purchase or order details must be provided.

Non-Returnable Items

For hygiene and safety reasons, certain items such as used jewellery, damaged products, or items without original packaging may not be eligible for return.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and clear photos of the item. We will review the issue and provide a suitable solution.

Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed through the available payment method. Refund processing time may vary depending on your payment provider.

Exchange Policy

If you receive a damaged or incorrect item, we may offer an exchange depending on product availability.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Order Cancellation

Orders can only be cancelled before they are processed or shipped. Once an order has been shipped, cancellation requests cannot be accepted.

Contact Us

If you have any questions about returns or refunds, please contact Nexun Mart through our Contact Us page.

Thank you for shopping with Nexun Mart.